Refund and returns policy
Design and Coding Refund Policy
We always require a signed agreement and deposit before beginning new projects. We do not issue refunds after the designs have been approved by a client. The client is responsible for understanding this prior to purchasing any web or print design service from GBS Dezign. We only make exceptions to this rule when the design obviously fails to meet the stated requirements of the client, in which case we usually refund a portion of the initial deposit based on the time we have invested, and by mutual agreement. We do not under any circumstances issue refunds for our coding services. This is non-refundable since it is not returnable.
Web Hosting Refund Policy
All web hosting plans are fully controlled by GBS Hosting and partners; therefore, we can offer a full 30 day money back guarantee on this service. We cannot, however, refund the costs of domain names or Secure Certificates as external services are used for procurement.
If at any time after you have made a payment for our services you then attempt to file a Charge back, we reserve the right to have your work removed from the Internet immediately and/or your account suspended. As the nature of our service provides the client with full access to all files, in the event of a charge back being filed we will require all files are to be returned immediately. The client is prohibited from using any files or designs we provided until the charge back issue has been resolved. If this request is ignored, GBS Dezign will be forced to commence legal action to prevent any use of our work.